Frequently Asked Questions

Everything you need to know about shopping with Carisma-Shop.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $7.95 applies to smaller orders.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a prepaid return label.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from slim-fit to oversized, we recommend checking the individual garment dimensions before purchasing.

What payment methods do you accept?

Carisma-Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Are your materials sustainably sourced?

At Carisma-Shop, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with manufacturers who follow fair labor practices.